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Privacy Policy

This privacy policy sets out how "Triphealer.com" uses and protects any information that you give "triphealer.com" when you use this website

"triphealer.com" is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, than you can be assured that it will only be used in accordance with this privacy statement

"triphealer.com" may change this policy from time to time by updating this page; You should check this page from time to time to ensure that you are happy with any changes Links to other websites:

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information you may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

Cancellation and Refund Policy

Triphealer.com may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by you.

If triphealer.com, in its sole and exclusive discretion, concludes that the said orders are not or do not reasonably appear to be, authentic, enforceable or valid, then triphealer.com may cancel the said bookings at any time before the scheduled time of departure of the relevant flights/trains or before the expected date of visit to any property booked through triphealer.com. Also in the above situations triphealer.com in its sole discretion shall have the unrestricted right to take any steps against the User(s), including cancellation of the bookings, etc. without any prior intimation to the User. In such an event, triphealer.com shall not be responsible or liable for any loss or damage that may be caused to the User or any of them as a consequence of such cancellation of booking or services.

Users can send cancellation request through portal triphealer.com and steps are clearly explained in portal. For any other clarification you can call customer support:

It is mandatory to contact triphealer.com for all refunds, as the airline will not be able to refund your tickets booked at This privacy policy sets out how "triphealer.com" uses and protects any information that you give “triphealer.com " when you use this website

"triphealer.com" is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, than you can be assured that it will only be used in accordance with this privacy statement

"Triphealer.com” may change this policy from time to time by updating this page, You should check this page from time to time to ensure that you are happy with any changes Links to other websites :

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information you may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

was made. For example, if the User used a credit card, Company will make an appropriate charge reversal. If the User used a debit card, Company will credit the money back to the debit card.

On the event of cancellation and refund of partially utilized tickets upfront discount and promo code discount availed at the time of booking would be deducted from the refund amount. In case, where the user has cancelled his/her booking directly with the airlines, he/she will need to inform Company with valid documentation to initiate the refund process. It is advisable to contact Company within 48 hours of the cancellation request. The meal amount is non-refundable. (Refundable only if the flight is cancelled by the airlines). Company will be able to initiate customer's refund only after receipt and/or confirmation of refund from the airline.

Refund duration for Air ticket, it may take between 10 - 15 working days and for the Hotels and Bus service it may take between 15 - 20 working days for the amount to get credited into your account.

All cancellations made directly with the Airline need to be intimated to triphealer.com by Email or Phone in order to initiate the refund process. Processing times for cancellation and refund requests vary. The refund will be credited back to the same account from where the payment was made. For example, if the User used a credit card, Company will make an appropriate charge reversal. If the User used a debit card, Company will credit the money back to the debit card.

On the event of cancellation and refund of partially utilized tickets upfront discount and promo code discount availed at the time of booking would be deducted from the refund amount. In case, where the user has cancelled his/her booking directly with the airlines, he/she will need to inform Company with valid documentation to initiate the refund process. It is advisable to contact Company within 48 hours of the cancellation request. The meal amount is non-refundable. (Refundable only if the flight is cancelled by the airlines). Company will be able to initiate customer's refund only after receipt and/or confirmation of refund from the airline.

Refund duration for Air ticket, it may take between 10 - 15 working days and for the Hotels and Bus service it may take between 15 - 20 working days for the amount to get credited into your account.

Confidentiality and Security

This website takes every precaution to protect our users' information. We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.

We have physical, electronic, and procedural safeguards that comply with Government regulations to protect personal information about you.

Your Triphealer.com Account Information is password-protected.

Sharing of Data

Triphealer.com does not rent, sell, or share personal information about you with other people or nonaffiliated companies (third party) except to provide products or services you’ve requested, when we have your permission.

NO GUARANTEES

Triphealer Holidays India Pvt. Ltd. will make all possible efforts to meet with the policies mentioned herein on the website, but we are not in a position to guarantee these standards as there may be factors beyond our control. As a consequence, we disclaim any warranties or representations relating to maintenance or nondisclosure of Data.

SECURE ONLINE PAYMENTS

The visitor on our website please take a note that your name, email address and other personal information submitted on our website may be stored with us and may also appear on the website. Like other platforms our server log files also receives general information such as IP address of the visitor, cookie etc. For the financial transactions by credit card Triphealer Vacations uses a 3rd party secure payment gateway provided by “Pay u” and the credit card details are ‘not stored’ with Triphealer Holidays, instead the information is securely stored and encrypted with Visa/MasterCard. The ‘online credit card payment gateway’ provided by us for our customers is fully PCI-DSS compliant and to transfer information between Triphealer Holidays and credit card bank we use a 128bit SSL certificate powered by Dialect . It simply means that when the customer makes the transaction using our online payment gateway on our website, these details are being securely stored within Dialect’s fully secure vaults to ensure your information cannot be used by malicious 3rd parties. Triphealer Holidays and/or its employees cannot view the credit card’s secure information as Dialect truncate your credit card details.

 
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